Enterprise support

Flexible, outsourced support for your Apple estate, without stretching your IT team

Access Apple experts without the hassle of new hires by outsourcing your Apple support to us! We provide remote technical support, onsite engineers, tech bars and repairs, roadmaps for your future strategy and more with our managed support service. Check out the benefits our service could bring you…

  • Greater Apple-focused expertise.
  • No need for new hires within your existing team.
  • Scalable support that's responsive to your investment.
  • Always on site or increased support during key projects.
The benefits of our enterprise support

No increased headcount

You'll get the most out of your Mac, iPad and iPhone, and users will receive the full Apple experience.

No increased headcount

Everyone learns best practices at the same time, leading to safer, more uniform IT usage that stays in line with company policies.

No increased headcount

It gets rid of the dip in productivity that usually happens when you switch to a new system.

No increased headcount

It removes the need to hire new support staff, as your in-house team will already be clued up on the key technical aspects of Mac, iPad and iPhone.

No increased headcount

Get advice on real world scenarios from our engineering team who have seen everything, rather than generic training from someone who's not in the field.

No increased headcount

We offer eight different courses covering everything your organisation needs to know. All our courses include takeaway documents so you can refer back later too.

Dedicated day to day support teams

Never take a Mac support call again – by letting us take the reigns on your Mac support, you’ll free yourself up to focus on existing PC deployment. We’ll work alongside you and your team to find the most appropriate support options to suit your needs, and have the flexibility that allows us to work seamlessly alongside your existing setup. Thanks to our in-house accredited experts and partnerships with almost all major integration solutions providers, you can rest assured that any integration issues will be quickly resolved, without you having to get involved.

Helping IT service managers free up teams

Our dedicated Mac support team is available to start work tomorrow. Feeling the pressure of an ever-growing Mac estate? Senior management want fast and reliable Mac support? IT team struggling with a multi-platform environment? By outsourcing the day to day management of those Macs, you’ll meet all of the above needs and give you the experience of a proven Mac support team in-house – without the lengthy training or recruitment.

Finance and purchasing

Apple devices are staples in offices everywhere, but take a peek at the internal IT teams and you’ll see wall to wall Window experts doing their best to keep Apple users up and running. Investing in dedicated Apple support resources will increase first time call resolution and reduce the amount of time wasted trying to fix Mac issues. When PC giants IBM introduced Mac to their organisation, they found that a dedicated Mac helpdesk reduced support and management costs – saving them $535 for every Mac rolled out!

Creating a business case for outsourced Apple support

We've worked with enterprise customers to help CIOs and CTOs build business cases to outsource their Apple support. With our strategic experience, we can assist in your digital transformation by:

  • Demonstrating a balance between dedicated and shared service, implementing a continual service improvement methodology.
  • Delivering tangible and achievable increased user and organisation satisfaction.
  • Building SLAs around improved user productivity, improving system performance and availability.
  • Providing consistent service experience across all locations.
We don't just deliver on deliverables

What about the benefits that you’ll experience as a result?

  • Fast, reliable user support that maximises user uptime.
  • High levels of end user satisfaction with the service.
  • Close relationship with your service desk, ensuring seamless customer experience.
  • A culture of continuous improvement for the service.
  • Improved total cost of ownership of Apple devices over time.
  • Advice, strategy and guidance to enterprise business on best practice and optimum use of Apple products.
Robust ITIL-aligned service management

The service is underpinned by a robust ITIL-aligned service management model covering:

  • Ownership of the service.
  • Management of the Jamf Pro device management suite.
  • Adherence to SLAs.
  • Request and project management.
  • Adherence to change management process.
  • Service reporting.
  • Regular service meetings.
  • Escalation management.
  • Problem and trend analysis.
Keynote for Mac

Get to grips with Keynote for Mac, and discover why it’s so perfect for business. Learn how to create visually engaging, clearly organised and personally expressive presentations, and develop strategies to share and collaborate. We can offer this training either at your place or ours in Nottingham or Soho. This three-hour session is available for between three and twenty people – get in touch for pricing for your group!

iPad skills for business

Develop your iPad skills specifically for a business environment. You’ll identify and explore features of your iPad, and learn how to use built-in apps for business and personalise settings to suit your work. We can offer this training either at your place or ours in Nottingham or Soho. This three-hour session is available for between one and twenty people – get in touch for pricing for your group!

iOS core essentials

This course is designed for helpdesk teams, technical co-ordinators, service techs, ICT techs and anyone with a semantically similar job title deploying iOS for the first time. If you’re familiar with PC-based systems, we’ll help you master the key functionality of iOS and understand Apple-speak where it differs from what you’re familiar with. Training includes demos of Apple hardware and software, plus a deep dive into supporting iOS devices delivered by one of our senior systems engineers.

This is an all-day session at our place in Nottingham or Soho (where we’ll provide lunch), or at your place, and costs £350 per person (minimum booking three people for a full day).

macOS core essentials

If your business is deploying macOS for the first time and you’re responsiblem, this course is for you. It’s designed to help technicians who are familiar with Windows systems to master the key functionality of macOS and understand Apple’s technical terminology where it differs from Windows standards. The training will include demos of Apple hardware and software, plus a deep dive look at supporting macOS devices delivered by a senior systems engineer from Jigsaw24.

This is an all-day session at our place in Nottingham or Soho (where we’ll provide lunch), or at your place (in which case you’ll need to bring sandwiches), and costs £350 per person (minimum booking three people for a full day).

Introducing new iterations

Before upgrading your office to the newest version of iOS or macOS, this course gives users a chance to work on updated machines and learn the new lay of the land. We’ll cover the changes, their benefits, and how to troubleshoot them if anything does go wrong.
This three hour session (which includes lunch!) takes place at our place in Nottingham or Soho, and costs £150 per person (minimum booking of three people).